Genesys Cloud
Connectors
Hassle-free IT
management all
under ONE CLOUD
Genesys
Cloud Connectors
Hassle-free IT
management all
under ONE CLOUD
GCC Customized Applications
Abandoned Call Management
Convert abandoned calls into valuable leads, and optimize business solutions.
Call Recording
Movement
Maximize call recording analysis with secure transfer and customizable management.
CDR Data
CDR data enhance call center performance and customer service effectiveness.
Customized Chat
Widget
Tailored chat widget design and pre-chat forms for seamless customer interactions.
Web RTC
Softphone
Seamlessly integrate CTI softphones into CRM and ticket creation applications.
Customized
Report
Customize dashboards to monitor and analyze contact center performance effectively.
Performance
Dashboard
Integrate call center data with BI tools for real-time agent performance analysis.
User Aggregate
Report
Streamlined solution for interval-based user aggregated details, enhancing agent performance.
IVR Abandon
Call
Capture and convert dropped IVR calls into potential leads for business growth.
