About us
Transforming contact centers,
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About us
Transforming contact centers, Hardware-FREE
We are specialist in the Ai and telecommunications industry
Stick to the plan" tops our to-do list. We believe community building is a boon to enhance our thorough knowledge. As a in the Ai and telecommunications industry, we prefer clients’ choices over experts’ We offer access to a large pool of technology engineers based on demand.
Why Skylux
SKYLUX - Your Genesys Contact Center Expert
Easy to work with and Quick to respond to!
Skylux engineers and consultants are geographically dispersed throughout several areas, including the United States and India, to provide our clients with the best reach, "follow the sun" support and a financially sensible solution. We have a direct presence in the United States and India along with a partner presence in the UK, Belgium, Australia, and India.
Multi-continental Complex Implementation Experience
Global support organization
End to end project execution capability in waterfall or agile
Certified & Experienced Engineers both for Genesys and other Digital Services.
Why Skylux
YOUR GENESYS CONTACT CENTER EXPERT
Easy to work with and Quick to respond to!
Skylux engineers and consultants are geographically dispersed throughout several areas, including the United States and India, to provide our clients with the best reach, "follow the sun" support and a financially sensible solution. We have a direct presence in the United States and India along with a partner presence in the UK, Belgium, Australia.
Seasoned engineers for efficient deployments
Global Contact Center implementations expertise
Intelligent Assistant/Chatbot development with AI
Seamless customization and integration skills
End-to-end Managed Services support
Genesys Cloud integration specialists
Tailored software solutions aligned with your needs
24/7 global support and delivery
Cost-effective service options
Industry expertise across various sectors
Our Values
Innovation and Technology Leadership
Stay ahead with cutting-edge cloud contact center solutions, incorporating AI, automation, and analytics to optimize operations and exceed customer expectations.
Customer-Centric Approach
We prioritize exceptional customer experiences with our customer-centric cloud contact center solutions, enabling you to engage seamlessly across multiple channels.
Salesforce
Integration through Data posting on task objects, Configuration for voice, chat, Email, and Messaging. Also. Omnichannel set up and screen pop up.
API Middleware Development to integrate with Homegrown. Data posting, and Web callback, etc.
Chatbot and WeChat Integration by using Genesys Dialog engine for multiple languages.
MS Dynamics and Zendesk Integration for creating tickets and screen pop up etc.
API Integration for Data posting, fetching the data from CRM and call, and another integration routing.
Freshdesk Integration with Screen pop-up and Data posting to the CRM.
Work Force
Management with the
help of Genesys cloud
for multiple clients
MS Team Integration to show the Presence. status sync.
Predictive Engagement with implementation done for POC and demo from Skylux lab.
PowerBl Reports developed custom reports for Genesys Cloud customers.
Why Us?
SKYLUX - Your Genesys Contact Center Expert
Seasoned engineers for efficient deployments
Global Contact Center implementations expertise
Intelligent Assistant/Chatbot development with AI
Seamless customization and integration skills
End-to-end Managed Services support
Genesys Cloud integration specialists
Tailored software solutions aligned with your needs
24/7 global support and delivery
Cost-effective service options
